What is the first step in handling mold damage claims?

The first step in handling mold damage claims is verifying the source of mold. This crucial step helps determine the causation of the mold and whether the damage is covered under the policy. Identifying the source—whether it's from a leak, moisture buildup, or some other issue—can influence how the claim is processed and what is required for remediation. Understanding the cause is essential because it allows the adjuster to assess the extent of the damage accurately and to establish the necessary steps for repair and prevention in the future.

After verifying the source of the mold, the adjuster can then move forward with determining repair costs, assessing emotional states, and communicating with insurance agents as required. These subsequent steps are contingent upon a clear understanding of the mold's origins and the extent of damage caused.