What should a field adjuster ensure when documenting their correspondence?

A field adjuster must ensure that their documentation of correspondence maintains a professional and factual stance because accuracy and professionalism are crucial in the insurance industry. This approach guarantees that all communications are reliable, can be substantiated, and serve as a clear record of the interactions and findings related to claims.

By adhering to a factual stance, the adjuster documents only what can be verified, avoiding personal biases or opinions that could compromise the integrity of the claims process. Furthermore, maintaining professionalism helps foster trust and credibility with clients, insurers, and other stakeholders involved in the claims process. An accurate and reliable record of correspondence is essential for resolving claims fairly and efficiently, supporting the adjuster's decisions and recommendations as necessary.