Which investigative technique helps in gathering evidence for suspicious claims?

Conducting site visits and interviews is a crucial investigative technique for gathering evidence in cases of suspicious claims. This approach allows adjusters to observe the physical location of the claim, gather information directly from the involved parties, and assess any inconsistencies in the statements provided. By interacting with policyholders and witnesses on-site, an adjuster can collect firsthand accounts, inspect for physical evidence, and look for any signs of deception or exaggeration that might indicate fraudulent activity. This comprehensive method enhances the quality and reliability of the evidence collected, supporting a more informed determination of the claim's validity.

In contrast, the other methods mentioned are less effective in this context. Basic computer searches may provide some preliminary information, but they lack the depth and nuance that personal interaction and site assessment can achieve. Ignoring policyholder statements fails to consider critical evidence that may either support or refute a claim, and accepting all information as fact undermines the essential investigative process, potentially leading to overlooked fraud or misrepresentation.